Privacy Policy

PRIVACY POLICY

Effective date: 13 March 2026

Last updated: 13 March 2026

  1. Introduction

This Privacy Policy explains how Jeanelle Kitchens CC t/a Jeanelle Granite collects, uses, stores, shares and protects personal information.

 

  1. Who We Are

Legal entity: Jeanelle Kitchens CC

Trading name: Jeanelle Granite

Registration number: 2006/009987/23

VAT number: 4110235266

Physical address: 171 Lanham St, East Lynne, Pretoria, Gauteng, South Africa

Email: [email protected]

Phone: 012 800 1023

Website: www.jeanelle.co.za

Information Officer: Johannes Arnoldus Visser

Information Officer email: [email protected]

 

  1. Scope

This policy applies to personal information collected through:

website contact forms;

quote request forms;

phone calls, WhatsApp, email and social media enquiries connected to the website;

cookies, analytics and advertising tools on the website;

follow-up communication related to enquiries or quotations.

 

  1. Information We Collect

We may collect:

name;

surname;

phone number;

email address;

installation address;

enquiry details;

project-related information you voluntarily provide;

records of communication with you;

browser, device and usage data;

cookie identifiers and campaign attribution data.

We do not provide website accounts and we do not process payments through the website.

 

  1. How We Collect Information

We collect personal information:

directly from you when you complete a form or contact us;

when you interact with the website;

through cookies, pixels, analytics and advertising tools;

through follow-up communications.

 

  1. Why We Use Personal Information

We may use personal information to:

respond to enquiries;

prepare and send quotations;

assess service areas and installation logistics;

communicate with customers and prospects;

improve our website, marketing and services;

measure advertising performance;

maintain business, tax, legal and insurance records;

send marketing communications where permitted by law.

 

  1. Marketing

We may market our products and services by email, WhatsApp, Facebook and Instagram.

You may opt out of direct marketing at any time by:

clicking unsubscribe where available;

replying STOP where applicable; or

emailing [email protected]

.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies, including:

Google Analytics

Google Ads tracking

Meta Pixel

These tools help us understand traffic, measure campaign performance and improve advertising relevance.

 

  1. Grounds for Processing

We process personal information where:

you have given consent;

it is necessary to respond to your enquiry;

it is necessary to prepare for or perform a contract;

the law requires it; or

we have a legitimate business reason that does not unfairly override your rights.

 

  1. Sharing of Information

We may share personal information with:

our staff and authorised representatives;

contractors, installers or service providers where needed for a quote or project;

website, hosting, IT, form, analytics or advertising providers;

professional advisers such as accountants, insurers or lawyers;

regulators or law enforcement where required by law.

We do not sell personal information as a separate product.

 

  1. Cross-Border Processing

Some service providers may process or store data outside South Africa, including cloud-based analytics, advertising or website tools.

We will take reasonable steps to ensure lawful and appropriate protection of personal information.

Local legal review recommended.

 

  1. Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or longer where required for legal, tax, accounting, warranty, insurance or dispute purposes.

 

  1. Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, destruction, misuse or unlawful disclosure.

 

  1. Your Rights

Subject to applicable law, you may request:

confirmation of whether we hold personal information about you;

access to your personal information;

correction of inaccurate or incomplete information;

deletion where legally appropriate;

objection to certain processing;

objection to direct marketing.

 

  1. How to Exercise Your Rights

Please send requests to:

Information Officer

Johannes Arnoldus Visser

[email protected]

Jeanelle Kitchens CC t/a Jeanelle Granite

171 Lanham St, East Lynne, Pretoria, Gauteng, South Africa

You may be asked for proof of identity.

 

  1. Complaints

If you believe your personal information has been processed unlawfully, please contact us first.

You may also lodge a complaint with the Information Regulator.

 

  1. Changes

We may update this Privacy Policy from time to time. The latest version published on the website will apply.