PAIA MANUAL

PAIA MANUAL

Prepared in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000

Private Body: Jeanelle Kitchens CC t/a Jeanelle Granite

Effective date: 13 March 2026

 

  1. Details of the Private Body

Legal name: Jeanelle Kitchens CC

Trading name: Jeanelle Granite

Registration number: 2006/009987/23

VAT number: 4110235266

Physical address: 171 Lanham St, East Lynne, Pretoria, Gauteng, South Africa

Phone: 012 800 1023

Email: [email protected]

Website: www.jeanelle.co.za

 

  1. Information Officer

Information Officer: Johannes Arnoldus Visser

Email: [email protected]

Telephone: 012 800 1023

 

  1. Purpose of Manual

This manual explains:

what records may be available from the company;

how a person may request access to records;

how personal-information-related requests may be made;

what remedies may exist if a request is refused.

 

  1. Guide by the Information Regulator

A guide on how to use PAIA is available from the Information Regulator.

 

  1. Categories of Records Held

The company may hold records relating to:

company registration and compliance;

accounting and tax;

quotations and customer files;

supplier and contractor records;

HR and employment;

website, marketing and analytics;

legal, insurance and operational matters.

 

  1. Records Automatically Available

The following may be available without a formal PAIA request:

Website Terms of Use;

Privacy Policy;

Cookie Policy;

PAIA Manual;

standard contact details;

public marketing content.

 

  1. Applicable Legislation

Depending on relevance, records may be held in terms of:

PAIA;

POPIA;

ECTA;

Consumer Protection Act;

tax legislation;

employment legislation;

health and safety legislation;

close corporation and related business laws.

 

  1. POPIA Section

The company processes personal information relating to:

customers and prospective customers;

employees;

suppliers and contractors;

website users.

8.1 Purpose of Processing

Personal information may be processed for:

enquiries and quotations;

project administration;

service delivery;

website analytics and advertising;

legal, tax and compliance requirements.

8.2 Categories of Personal Information

This may include:

names and contact details;

installation area details;

quotation history;

communications;

technical website data.

8.3 Recipients / Categories of Recipients

Information may be shared with:

employees;

installers and contractors;

IT, hosting and website providers;

analytics and ad providers;

legal, accounting and insurance advisers.

 

  1. Request Procedure

Requests for access must be made in writing to the Information Officer and should contain enough detail to identify:

the requester;

the record requested;

proof of identity;

proof of authority if acting for someone else.

 

  1. Fees

Any applicable request or reproduction fee will be dealt with in accordance with PAIA and applicable regulations.

 

  1. Grounds for Refusal

Access may be refused where the law allows or requires refusal, including where it is necessary to protect:

third-party privacy;

confidential commercial information;

legally privileged information;

other protected categories.

 

  1. Remedies

If access is refused, or if no response is received within the legally applicable period, the requester may approach the Information Regulator and/or a competent court.

 

  1. Availability

This manual is available:

on our website; and

from the Information Officer on request.